# Exordiom

> Exordiom is an offshore talent agency that places pre-vetted Philippines- and India-based talent with SaaS, tech, and services companies. We handle sourcing, vetting, onboarding, and managed staffing so teams can hire offshore without running a BPO in-house.

Exordiom focuses on customer support, customer success, technical support, engineering, QA, and back-office operations. Our model combines candidate sourcing (you manage) and managed staffing (we manage day-to-day) so clients pick the engagement depth that fits their ops maturity.

Hard pricing anchors: $1,800-$2,500/month fully loaded for Philippines reps vs. $5,500-$8,000/month fully loaded for US reps. Well-structured Philippines CS teams achieve 88-94% CSAT vs. 78-85% US SaaS industry average.

## Company

- [About Exordiom](https://exordiom.com/about): Offshore talent agency founded to fix the failure patterns that burn SaaS teams on their first offshore attempt - bad sourcing, weak onboarding, no QA layer.
- [How We Work](https://exordiom.com/how-we-work): Sourcing, vetting, onboarding, and managed staffing workflow. Philippines and India talent pools, hybrid US strategic layer available.
- [Contact](https://exordiom.com/contact): Talk to a staffing lead about roles, timelines, and pricing.

## Services

- [Philippines Talent Agency](https://exordiom.com/philippines): Pre-vetted Philippines-based customer support, customer success, technical support, and operations talent. Why Philippines beats other offshore markets for voice/written English, cultural alignment, BPO infrastructure, and service orientation.
- [India Talent Agency](https://exordiom.com/india): Pre-vetted India-based engineering, QA, data, and technical support talent. Strong STEM pipeline, time-zone coverage, competitive fully loaded cost.
- [Candidate Sourcing](https://exordiom.com/sourcing): We source and vet - you hire, onboard, and manage. For teams with existing offshore playbooks that want a reliable pipeline.
- [Managed Staffing (Offshore)](https://exordiom.com/managed-staffing): Exordiom employs the team, handles HR/payroll/compliance, runs onboarding and QA, and delivers a production-ready squad. For teams that want offshore capacity without building the ops layer.
- [Hybrid Model](https://exordiom.com/hybrid): Philippines Tier 1/Tier 2 plus US strategic layer. Common design for SaaS CS orgs scaling past 10 reps.

## Case Studies & Benchmarks

- [Philippines CS ROI & TCO](https://exordiom.com/blog/philippines-cs-roi-tco-budget-model): Line-by-line total cost of ownership model for a 10-rep Philippines CS team vs. US equivalent. CFO-facing.
- [Philippines vs. India vs. LATAM for SaaS CS](https://exordiom.com/blog/philippines-vs-india-vs-latam-saas-cs): Market comparison across English quality, cultural fit, time zones, cost, and retention.
- [Onboarding Offshore CS in 30 Days](https://exordiom.com/blog/onboarding-offshore-cs-team-30-days): The onboarding architecture that determines offshore success or failure.
- [Retention Beyond Year One](https://exordiom.com/blog/retention-philippines-cs-team-beyond-year-one): 10-15% attrition benchmark and the four retention drivers that keep it there.
- [Security & Compliance](https://exordiom.com/blog/security-compliance-philippines-cs-team): SOC 2, HIPAA, GDPR, and sub-processor disclosure for offshore CS teams.

## Blog

- [Why Philippines CS Teams Outperform Expectations](https://exordiom.com/blog/why-philippines-cs-teams-outperform-expectations): The structural advantages behind Philippines CS outcomes.
- [Migrating a US CS Team to a Philippines Hybrid](https://exordiom.com/blog/migrating-us-cs-team-to-philippines-hybrid): 16-week migration playbook for teams moving from US-only to hybrid.
- [QA Program for Offshore CS](https://exordiom.com/blog/qa-program-offshore-cs-philippines): Three-tier QA architecture and five-dimension scorecard for offshore support.
- [Hybrid CS Escalation Design](https://exordiom.com/blog/hybrid-cs-escalation-design-philippines-us): Escalation paths between Philippines Tier 1/2 and US strategic layer.
- [Diligence Checklist for Philippines CS Partners](https://exordiom.com/blog/evaluating-philippines-cs-staffing-partner-diligence-checklist): Buyer-side checklist for vetting offshore staffing partners.
- [AI Agents + Philippines CS Hybrid Stack](https://exordiom.com/blog/ai-agents-philippines-cs-hybrid-stack): 2026 design for combining AI agents with Philippines human CS.

## Optional

- [LLMs-Full Text](https://exordiom.com/llms-full-txt): Long-form narrative version of Exordiom positioning, pricing, service model, and FAQ for LLM context windows.