Elite Offshore Teams
‍for the next generation of
AI companies

We provide seasoned POD Managers who oversee high-performing teams and ensure flawless execution across sales and support functions. Our POD Managers come equipped with:

• 6–8 years of leadership experience managing teams of 50–100 people in a BPO environment
• Proven track record driving performance, efficiency, and quality at scale
• Expert in coaching, capability building, and team development
• Strong command of sales methodologies, customer lifecycle workflows, and best practices
• Skilled in KPI tracking, reporting, and data-driven decision making
• Experience managing cross-functional coordination across Sales, CS, Support, and Operations
• Excellent communication and stakeholder-management skills, including managing up
• History of consistently exceeding revenue, productivity, and growth targets

We provide analytical Process Improvement Specialists who identify inefficiencies, optimize workflows, and drive operational excellence. Our Process Improvement Specialists come equipped with:

• 4–6 years of process improvement, operational excellence, or continuous improvement experience
• Strong command of Lean, Six Sigma, or Kaizen methodologies
• Expert in process mapping, root cause analysis, and workflow optimization
• Skilled in data analysis, KPI tracking, and measuring improvement impact
• Deep understanding of change management and stakeholder engagement
• Experience implementing automation and driving cross-functional initiatives
• Ability to lead workshops, train teams, and embed continuous improvement culture
• Excellent communication and project management skills with a focus on results

We provide detail-oriented Procurement Coordinators who manage vendor relationships, negotiate contracts, and optimize purchasing processes. Our Procurement Coordinators come equipped with:

• 3–5 years of procurement or supply chain experience
• Strong command of procurement software (SAP, Oracle, Coupa, Ariba)
• Expert in vendor management, contract negotiation, and purchase order processing
• Skilled in cost analysis, budgeting, and spend tracking
• Deep understanding of procurement best practices, compliance, and risk management
• Experience managing supplier relationships and resolving disputes
• Ability to collaborate with finance, operations, and stakeholders
• Excellent negotiation and communication skills with a focus on value and efficiency

We provide strategic Product Designers who own end-to-end design, drive product vision, and create exceptional user experiences. Our Product Designers come equipped with:

• 4–6 years of product design experience in B2B SaaS or tech
• Strong portfolio demonstrating end-to-end product design and impact
• Expert in Figma, user research, interaction design, and visual design
• Skilled in design systems, prototyping, and usability testing
• Deep understanding of product strategy, user psychology, and business metrics
• Experience collaborating with product, engineering, and cross-functional teams
• Ability to advocate for users while balancing business and technical constraints
• Excellent storytelling and presentation skills with a focus on outcomes

We provide organized Project Coordinators who support project delivery, manage timelines, and ensure flawless execution. Our Project Coordinators come equipped with:

• 2–4 years of project coordination or PMO experience
• Strong command of project management tools (Asana, Monday.com, Jira, MS Project)
• Expert in scheduling, resource planning, and task management
• Skilled in stakeholder communication, meeting facilitation, and documentation
• Deep understanding of project methodologies (Agile, Waterfall, Scrum)
• Experience tracking budgets, timelines, risks, and dependencies
• Ability to support multiple projects simultaneously and adapt to changing priorities
• Excellent organizational and communication skills with a focus on delivery

We provide detail-oriented QA Specialists who monitor support quality, provide coaching, and drive continuous improvement across support operations. Our QA Specialists come equipped with:

• 3–5 years of quality assurance experience in customer support or BPO
• Strong command of QA frameworks, scorecards, and evaluation criteria
• Expert in support platforms (Zendesk, Salesforce, Intercom) and analytics tools
• Skilled in conducting audits, calibration sessions, and agent coaching
• Deep understanding of CSAT, QA scores, and performance metrics
• Experience identifying trends, root causes, and improvement opportunities
• Ability to collaborate with training, ops, and leadership teams
• Excellent communication and feedback skills with a focus on agent development