IT Support Engineer
Full-time IT support engineers from India and the Philippines who give you 100% overlap with your US workday, from $3,000/mo all-in.
Exordiom places full-time IT support engineers from India and the Philippines who run your internal helpdesk, endpoints and identity stack. They resolve laptop, access and service-desk tickets for your employees, across your full US workday. Plans start at $3,000 a month.
Discuss your hiring briefQuick facts
| Role | IT support engineer (IT helpdesk, service desk, desktop support) |
|---|---|
| SOC code | 15-1232 Computer User Support Specialists |
| US median pay | $61,860 a year (BLS OEWS, May 2025) |
| Exordiom starting price | From $3,000 a month for one full-time seat |
| Time to profiles | 48 hours |
| Time to first hire | As little as 10 days (full team in 2 to 3 weeks) |
| Talent markets | India and the Philippines |
| Working hours | Your full US workday, US hours only |
Role highlights
What does an IT support engineer handle?
They handle employee tickets for laptops, access and identity.
Which tools should they know?
ServiceNow or Jira Service Management, plus Okta and Intune.
Is IT support the same as product technical support?
IT support keeps employees working. A technical support engineer helps product customers.
Who else hires IT support talent offshore?
On Nov 9, 2026, Mitratech, Celonis, Bluevine and Deliveroo list IT support roles in India, and Smartly and Axi list service desk roles in the Philippines.
Will my IT support engineer work my full US workday?
Yes. US hours only, a full workday on your US schedule, in your Slack and standups.
How much does it cost to hire an IT support engineer offshore?
BLS files this work under SOC 15-1232, Computer User Support Specialists, also called help-desk technicians.
| Option | Cost |
|---|---|
| US median wage, BLS OEWS SOC 15-1232 (May 2025) | $61,860 a year, about $5,155 a month before benefits |
| US desktop support, average base salary (Built In, closest market title, checked Nov 9, 2026) | $62,822 a year |
| Exordiom IT support engineer | From $3,000 a month, about $18.75 an hour across 160 hours |
One monthly fee from your engineer's first day covers pay, benefits, payroll, compliance and a 10-day no-cost replacement.
Who is hiring IT support engineers in India and the Philippines?
Companies with open IT support engineer, IT service engineer and service desk roles in India and the Philippines, November 2026:
Teams like Snyk and Netlify hire IT support and helpdesk engineers through Exordiom. Netlify brought on IT staff with Exordiom. See the Netlify story
How does hiring an IT support engineer with Exordiom work?
- 1
Describe your internal stack.
Share the helpdesk tool, identity provider and laptop standard.
- 2
Meet IT support profiles in 48 hours.
Each person cleared an AI screen on endpoint issues, then recruiter interviews.
- 3
Walk them through a live-style ticket.
Ask how they would rebuild a laptop and restore SSO.
- 4
Your engineer joins your US workday.
Exordiom takes care of payroll, benefits and Hypercare after you pick someone.
IT support engineer guide: daily work, skills to test, interview questions and India vs Philippines
What an IT support engineer works through each day
- Triage employee tickets in the service desk and hit first-response targets
- Image, enroll and ship laptops, then join them to Intune, Jamf or your MDM
- Reset access, MFA and SSO in Okta, Azure AD or Active Directory without leaving stale accounts open
- Diagnose VPN, Wi-Fi, email and printer issues before bouncing the user to another queue
- Coordinate with vendors when a device or license needs replacement
- Write clear ticket notes so the next person can see what already failed
- Spot repeat access problems and flag identity or device policy gaps to IT leadership
IT support skills to test
| Skill | Signal of real depth |
|---|---|
| Endpoint care | Can image a Mac or Windows laptop and enroll it without leftover local admin rights |
| Identity | Knows how groups, MFA and SSO interact when someone changes roles or leaves |
| Remote diagnosis | Gets a useful screenshot, device log or Intune status before guessing |
| Ticket writing | Leaves notes another engineer can act on, including what was tried |
| Judgment | Knows when a locked account is urgent and when it can wait behind a downed conference room |
| Calm instruction | Walks a stressed employee through a fix in Slack or on a call without jargon |
Interview questions and how Exordiom vets
- An employee cannot sign into Okta after a laptop wipe. What do you check first?
- Walk us through imaging a new Mac and joining it to our identity provider.
- How do you decide whether a VPN ticket is a client issue or a gateway issue?
- Two executives lose email at the same time. How do you run the next fifteen minutes?
- How do you handle a departing employee so access is cut without breaking shared files?
- What does a good service-desk note look like after you fix a printer and an SSO issue in the same hour?
Red flags: resetting passwords without confirming identity, imaging machines with leftover local admin accounts, skipping ticket notes, and treating every outage as a user error before checking the identity provider.
Candidates stay in their current IT seats until you hire them, which keeps unused people off a roster. Each takes an AI interview built around your helpdesk and device stack, then human rounds on character, acumen, grit and experience. After the start date, Hypercare check-ins run in weeks 1 and 2, then every four weeks from week 6.
India vs Philippines for IT support engineers
As of Nov 9, 2026, both markets show active internal IT hiring. In India, Mitratech is hiring an IT Support Engineer L3 for a hybrid Hyderabad office, Celonis lists an IT Service Engineer in Bangalore, Bluevine wants a Senior IT Support Engineer in Bengaluru, and Deliveroo is hiring a Service Desk Specialist in Hyderabad. In the Philippines, Smartly lists an IT Support Specialist for APAC and Axi is hiring a Service Desk Engineer. In both markets your IT support engineer works your full US workday.
FAQ
What does an IT support engineer do?
An IT support engineer runs the internal helpdesk for employee laptops, access, identity and VPN.
How much does it cost to hire an IT support engineer through Exordiom?
A full-time IT support engineer starts at $3,000 a month, about $18.75 an hour, billed monthly from day one.
How quickly can Exordiom place an IT support engineer?
Vetted IT support profiles reach you within 48 hours, and your first engineer can start in as little as 10 days.
Will my IT support engineer work my hours?
Yes. Exordiom gives you 100% overlap with your US workday: your IT support engineer works US hours only, not the 3 to 5 hours of overlap typical offshore teams share (Full Scale, Trango Tech, checked Nov 9, 2026).
Should I hire an IT support engineer or a technical support engineer?
Hire an IT support engineer for employee helpdesk, endpoints and identity. Hire a technical support engineer when customers need product troubleshooting.
Hire an IT support engineer who works your full US workday
Share your helpdesk stack and see profiles in 48 hours.
Discuss your hiring briefSources: BLS OEWS via the Occupational Outlook Handbook, Computer User Support Specialists (SOC 15-1232), May 2025 median wage, checked Nov 9, 2026 · Built In, desktop support salary (closest market title for internal endpoint and helpdesk work), checked Nov 9, 2026 · Full Scale, offshore time zone overlap, checked Nov 9, 2026 · Trango Tech, offshore overlap hours, checked Nov 9, 2026 · Monthly BLS figure equals the annual median over 12. Exordiom price and timing from exordiom.com, November 2026.
